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Protect At-Risk Revenue

Trace provides immediate access to the proof needed to secure prompt and accurate payment. This translates to fewer denials, shorter appeals, increased collections and lower cost to collect.

Get Paid

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Manage Physician Communication

Lost physician orders cause frustration among physicians, increased wait times for patients and bottlenecks through the hospital. Trace is a one-stop solution to manage orders through a single location – searchable by patient and available enterprise-wide.

Find the Order

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Enhance Patient Experience

Creating a positive patient experience means managing your message from the first point of contact to the last. Trace gives you tools to monitor patient interactions for quality assurance and service recovery – all to improve the overall patient experience.

Manage Your Message

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Streamline Care Coordination

Trace streamlines the process of getting the right information to the right people. That means faster response times, smoother transitions and better continuity of care.

Coordinate Care

Protect Revenue

Hospitals invest countless resources at each point of the revenue cycle to ensure full and accurate reimbursement for services.

What can revenue cycle leaders do to protect the investment being made to secure these hard-earned dollars?

Trace provides a back-up for your revenue cycle team by capturing and centralizing communication surrounding payment for services.

Communication is chaotic. Trace brings clarity to communication chaos by putting it into one place, centered on the patient and at your fingertips right when you need it.

Manage Physician Communication

Lost physician orders cause frustration among physicians, increased wait times for patients and bottlenecks throughout the hospital.

How can patient access leaders streamline this process to eliminate lost orders, get rid of paper and reduce rework among departments?

Trace is your one-stop solution for receiving fax and electronic orders in a single location – searchable by patient and available enterprise-wide.

Communication is chaotic. Trace brings clarity to communication chaos by putting it into one place, centered on the patient and at your fingertips right when you need it.

Enhance Patient Experience

Managing the hospital’s message with patients may seem like an insurmountable task. Managers can’t be present for every interaction, monitoring what is said and, more importantly, how it is said to patients.

By recording conversations – both phone and in-person – hospitals can gain valuable insight to improve communication, enhance patient experience and boost HCAHPS scores as a result.

Communication is chaotic. Trace brings clarity to communication chaos by putting it into one place, centered on the patient and at your fingertips right when you need it.

Streamline Care Coordination

Movement toward a value-based delivery model has placed even greater emphasis on care coordination and the need to connect each element of the healthcare delivery system.

How can hospitals ensure that patients get the right care at the right time in the right setting?

Trace streamlines activities such as concurrent review, insurance notification and patient placement to move the patient smoothly through the continuum – all while backing up the hospital’s efforts to ensure full and accurate reimbursement for the level of care provided.

Communication is chaotic. Trace brings clarity to communication chaos by putting it into one place, centered on the patient and at your fingertips right when you need it.