Case Studies

We love hearing about the success hospitals are having with Trace. And what’s more, we love sharing it with others. Read through our case studies to see some of the amazing things these hospitals are doing – fixing problems, making processes run more smoothly, adding dollars back to the bottom line – it’s all here!

Presence Health Stays Connected with Trace

Illinois’ largest Catholic health system, Presence Health, is using Trace to document and manage revenue cycle communication for improved reimbursement, compliance and quality assurance. Revenue cycle departments capture communication with physician offices and insurance companies, backing up activities and keeping...

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CentraState Improves Denial Management Process with Trace

As a community hospital in New Jersey serving a diverse population, CentraState Medical Center recognized the potential for net revenue improvement by improving its insurance verification and denial management processes. The Academy of Healthcare Revenue recently spoke with Gaye Werblin,...

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Lowell General Hospital: Trace and Revenue Cycle Integrity

This case study shows how Lowell General Hospital – a mid-sized community hospital outside of Boston – has improved revenue outcomes by using Trace to back up the hospital’s daily efforts to schedule, authorize and coordinate patient care.

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Texas Health Resources: Documenting Communication to Improve Patient Satisfaction

Patient satisfaction has been a concern for many health care leaders over the last decade, and with satisfaction scores now representing a portion of an organization’s value-based reimbursement, it has become an even greater focus. As a result, many organizations...

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Children’s Hospitals Use Trace to Protect Revenue, Prove Compliance, Drive Performance

This case study summarizes results achieved at four children's hospitals after implementing Trace to capture and manage routine communication.

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Trace Helps CentraState Improve Patient Experience

Providers must communicate often complex information to patients in a manner that is clear, thorough and compassionate. Ensuring the quality and accuracy of this communication was a challenge for CentraState Medical Center prior to implementing Trace to conduct quality assurance of employee...

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Trace at Cypress Fairbanks Medical Center

OUR NUMBERS AT A GLANCE 186 licensed beds 9,451 average annual admissions 93,966 average annual outpatient tests 2,753 average annual deliveries 62 Patient Access Representatives 850 hospital employees WHY WE CHOSE TRACE Needed to improve inter-departmental communications Lots of training...

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Trace Makes Major Impact For West Jefferson Medical Center

West Jefferson Medical Center is a 451-bed not-for-profit hospital and health system located in Marrero, Louisiana, just outside of New Orleans. The center has provided more than four decades of service to the West Bank of Jefferson Parish and the...

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