Resources

Event: HIMSS17 Feb 19-23, 2017 Orlando, FL

We’re excited about being back at HIMSS for this amazing conference in 2017!

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November 21, 2016


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Event: Cerner CHC, Kansas City, MO Nov. 14-17

We’re excited to be exhibiting at Cerner for a second year in a row! Be sure to come by our Vyne booth and say hi!

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October 10, 2016


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Event: HFMA Revenue Cycle Conference (MAP Event), Sept. 25-27 Phoenix, AZ

We will be excited to see you at our booth at the HFMA Revenue Cycle Conference this fall!

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September 9, 2016

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Video: Communicating Effectively – Strategies to Ensure the Quality of Communication with Patients

COMMUNICATING EFFECTIVELY – STRATEGIES TO ENSURE THE QUALITY OF COMMUNICATION WITH PATIENTS

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July 13, 2016


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Event: HFMA Region 8 in Minneapolis, MN

We’re exciting to spend some time in Region 8 this August and talk about how Trace can help!

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July 13, 2016


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Event: HFMA ANI 2016 in Las Vegas!

We are excited to help connect disconnected data in your hospital’s revenue cycle! Stop by booth 938 for more info and the chance to win a drone.

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June 27, 2016


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Event: NAHAM, May 24-27 in New Orleans!

Come see our new look and learn all about Vyne at NAHAM in beautiful New Orleans!

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April 25, 2016

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Case Study: Boca Raton Regional Hospital – Boca Raton, FL

With a patient population that is more than 65 percent Medicare, Boca Raton receives an enormous volume of audit and information requests requiring the hospital to submit additional documentation in support of Medicare claims. Boca Raton’s paper process for audit requests presented significant financial and operational challenges for the hospital, including: Hard costs of paper,

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February 1, 2016


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Event: HFMA Region 11, January 24-27 in San Diego, CA

Stop by booth #202 and learn how Trace can help your hospital workflow!

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November 9, 2015


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Event: CAHAM, August 30 – September 2 in Sonoma, CA

Come see Kylie and Phillip at CAHAM in Sonoma, CA and register to win a $100 gift card!

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August 17, 2015


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Event: FL AAHAM, August 12-14 in Orlando, FL

Come by and say hi to Jerry at our booth at the FL AAHAM show!

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June 26, 2015


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Event: NAHAM, April 19-22 in Indianapolis, IN

We’re excited to be exhibiting at NAHAM again this year. See you in Indiana!

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April 10, 2015


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News: Vyne Medical Announces Partnership with Archbold Medical Center

Georgia hospital system selects Vyne Medical to improve financial performance and patient experience. Knoxville, Tenn., January 21, 2015 Vyne Medical, today announced a partnership with Archbold Medical Center – a four hospital regional healthcare system that has served the people of South Georgia and North Florida for nearly 90 years. The system will join nearly 400

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January 21, 2015

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Event: Stop by booth #29 for some great materials at the Texas Hospital Association, January 22-23rd

Stop by booth #29  January 22-23rd at THA in Austin, TX for a friendly face and some great materials!

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January 16, 2015


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Trace Times: November 2014

In this issue: Proven Methods to Impact Your Patient Experience Get a Sneak Peek into Texas Health Resource’s Process Secure Delivery of Sensitive Data Introducing Custom Reports Click here to view the Trace Times – November 2014 issue.

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November 7, 2014


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Event: ACMA Leadership Conference, November 18th, is the place to be!

Swing by and say hi to any one of our friendly people who would be happy to help you with great information about Trace, then send you on your way with some goodies!

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October 24, 2014


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Event: HFMA Region 2 is going on October 22-24

We’ll bring the helpful info, the friendly faces and the exciting giveaways. You just bring yourself over to our booth at the Turning Stone Resort and Casino.

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October 24, 2014


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Event: NE NAHAM is the happening place to be October 21-22

We’ll be the friendly people in the good looking booth that holds all the best giveaways. Look for us at NE NAHAM!

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October 17, 2014


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Event AAHAM ANI Is Happening, October 15-17

Who wouldn’t want an excuse to visit the beautiful Manchester Grand Hyatt in sunny San Diego? Thankfully we don’t have to look for one, because AAHAM ANI is happening October 15-17th. We will be there of course, it’s in San Diego after all! Come by the booth to have a friendly chat, and snag some

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September 26, 2014


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Event: Join us for VA-DC HFMA September 24-26

Join us on the Virginia Beach oceanfront for the VA-DC HFMA show going on September 24-26th. Stop by our booth and say hi to Melissa who will be there with awesome giveaways and prizes!

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September 9, 2014


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Event: FL HFMA is the place to be September 7-9

September 7-9th we’ll be at the Delray Beach Marriott Hotel. You’re welcome at our booth where we’ll give you a warm handshake and some cool swag!

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August 6, 2014


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Webinar: New Ways to Improve the Patient Experience, Because it Begins Before the Front Door

On Wednesday, August 6 2014 Patti Consolver and Scott Phillips shared front-end strategies used to improve patient experience at Texas Health Resources, one of the nation’s largest faith-based, nonprofit health care delivery systems. They reviewed strategic initiatives for revenue cycle leaders to further engage patients in their care experience – beginning before they enter the

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July 22, 2014

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Event: Say hi at the Kentucky HFMA, July 24-25

Going to be in Kentucky’s neck of the woods? Stop by our booth during the HFMA conference at the Marriott in downtown Louisville, July 24-25, and say hi to Walt!

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July 8, 2014


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Trace Times: April 2014

In this issue: Why Your Hospital Should be Dominating Denials NAHAM Symposium Webinar – Patient Engagement Begins in the Revenue Cycle Watch Trace Training Videos on YouTube Click here to read the Trace Times – April 2014 issue.

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May 20, 2014


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Event: Join us in Vegas for HFMA ANI – June 22-25

We’ll make sure you’re treated right, stop by our booth #1040 and check out our amazing prizes and giveaways!

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May 19, 2014

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Event: We’re going to Hollywood! NAHAM – May 13-16 is in Hollywood, FL

We’ll be exhibiting at this exciting show again this year, so make sure you come by booth 207 and say hi! (While you’re there, be sure to register to win a gorgeous Michael Kors bag.) Wednesday, May 14th Trace will be providing lunch from 12-1:15 in an Industry Sponsored Symposium entitled, “Communicating Effectively: Strategies to

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April 14, 2014

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Event: Come see us at Beryl Institute – April 7-9 in Chicago

Trace will be at the Beryl Institute in Chicago this spring. Make plans to come by our booth and learn more about how to improve your patient experience!

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April 2, 2014

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Video: How Trace Helps Secure Payment

Becky Black, Vice President of Revenue Cycle at Southern Regional Hospital, describes how Trace helps hospitals secure payment, providing proof to protect revenue from denials and future recoupments.    

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September 28, 2013

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Cartoon: Patient Experience & First Impressions

90-second cartoon focuses on the importance of recording communication with patients at each point of contact to improve the overall patient experience

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September 27, 2013

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Article: What’s New in the Latest Tracker Release 7

Overall, the changes in Release 7 provide the user with a cleaner look that is more visually appealing. In addition, the functionality supports our conversion to worklists and best practices. This document highlights the most significant changes. In addition, logging in to Release 7 will present the user with a tour that describes the changes

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November 11, 2015

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Case Study: Sarasota Memorial Health Care System – Sarasota, FL

Sarasota Memorial Health Care System (SMHCS) sought to improve quality and performance among its teams to better serve its patients, families and physicians. SMHCS partnered with Vyne Medical (VYNE MEDICAL) to identify and prioritize best practices to meet these objectives. Best practices were implemented in phases and hardwired through supporting technology solutions. SMHCS sought to

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Case Study: Mercy Medical Center – Canton, OH

Mercy Medical partnered with Vyne Medical to conduct an assessment of departmental processes. Best practices were identified to address the following initiatives: Streamline workflow with paperless approach to physician order management. Improve patient and physician satisfaction by eliminating lost orders. Boost collaboration and efficiency with centralized access to needed records. Enhance financial performance with documentation of insurance authorization.

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Case Study: Union Hospital – Terre Haute, IN

Union Hospital in Terre Haute, IN partnered with Vyne Medical to: Improve service levels to patients and physicians. Improve workflow by reducing duplication and rework between departments. Reduce preventable denials from insurance companies. Through this partnership, Union Hospital has realized significant improvements in patient experience, financial performance and physician & staff alignment. Click here to read

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Article: How to Bridge Communication Gaps in Your Hospital

The challenges facing the healthcare industry today span everything from clinical to financial, but the bridge that connects it all is care coordination. In order to maintain great care coordination, West Jefferson Medical Center knows that clear communication is key. Darlene Gondrella is VP of Care Coordination at WJMC which is a 427-bed not-for-profit hospital

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July 20, 2015

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Article: St. Francis Medical Center Chooses Trace

Critical to the health of any medical center is making sure information is sent to payers correctly the first time so as to avoid losing time and money. St. Francis Medical Center was fighting the battle of lost information alone and it showed in their high rate of denials. With the Trace system of tools

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March 9, 2015

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Video: Trace Big Sponsors of the 2014 AzHAM

Trace was a sponsor of the AzHAM show in 2014, where our own Phillip McClure got to present. Looks like the conference was a success! Click here to watch a video synopsis.

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February 10, 2015


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News: Memorial Hospital and Healthcare Center Implements Trace to Streamline Physician Order Management

Jasper, Ind., March 20, 2013 Memorial Hospital and Healthcare Center (MHHCC) in southern Indiana today announced its implementation of the Trace platform in its registration, centralized scheduling and lab areas. The hospital implemented the system primarily to improve management of faxed physician orders and streamline its scheduling workflow. Trace provides a platform to retrieve voice,

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February 6, 2015

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Event: The Beryl Institute, April 8-10th in Dallas, TX

We are pleased to be exhibiting at The Beryl Institute again this year. See you in Dallas!

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January 26, 2015


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Product Details: Trace Patient Transactions

Trace captures critical touch points across your organization and among key stakeholders to give you a complete picture of your patient’s journey– from the first encounter to the last. Trace offers tools to capture any interaction – phone, fax, web, even face-to-face – tie it to the patient record, and make it immediately accessible across

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October 14, 2014

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Article: Enhancing the Revenue Cycle Experience for Patients (hfm magazine)

Texas Health Resources recorded patient encounters with revenue cycle staff to provide feedback to staff on the quality of their customer service — and improved both patient satisfaction and point-of-service collections. View Article (PDF)

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September 25, 2014



Product Details: SecureSend

Trace SecureSend allows Trace users to quickly, easily and securely send large electronic files over the web rather than faxing or attaching them to an email message. Files can be sent to any recipient inside or outside the organization who has access to email and the Internet. Trace SecureSend (PDF)

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September 22, 2014

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Product Details: Trace Overview

View a 2-page overview of Trace. Trace Overview (PDF)

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Trace Times: August 2014

In this issue: A New Way to Maintain Your Hospital’s Standard of Quality How to Maximize Your Scheduling Workflow with Trace New Angle on Patient Experience Improvement Prioritize Records with New Urgent Features Click Here to view the Trace Times – August 2014 issue.

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September 2, 2014


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Q&A from THR Webinar – New Ways to Improve the Patient Experience

We have for you a sneak peek into process of one of the largest faith-based, nonprofit health care delivery system. Earlier this year we got to hear from the Senior Directors of Patient Access at Texas Health Resources in a webinar entitled, “New Ways to Improve the Patient Experience: Because it Begins Before the Front

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August 25, 2014

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Prioritize Records with New Urgent Features!

Be on the lookout for new features designed to help you prioritize urgent records in Trace. You will soon be able to mark a record in Tracker as urgent using a new flag feature included the next release. The flag has been added as an option in the Custom Field drop-down menu. Records marked urgent

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August 21, 2014

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How to Maximize Your Scheduling Workflow with Trace

“How to Maximize Your Scheduling Workflow with Trace” Created specifically for schedulers, this diagram reviews our workflow features such as fax reservations, work lists and a new snooze option you can use to hide a record until it needs further attention. Trace Scheduling Workflow (PDF)

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August 21, 2014

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Trace Integration Services

Trace Integration tools make it easy to share patient health records – whether they are part of the EMR or outside it – while ensuring that protected health information remains secure. And the best part: Trace does it automatically, without any manual intervention – so no more printing, scanning or manual faxing. Trace Integration Services

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July 10, 2014

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Trace Times: June 2014

In this issue: VIDEO – Health First Presents at NAHAM Conference Memorial Hermann Uses Trace to Export EOBs and Remits to its Sovera Imaging System View All Trace Webinars Trace Release 4 is Now Available Click here to read the Trace Times – June 2014 issue.

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July 8, 2014


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Video: Communicating Effectively – Strategies to Ensure the Quality of Communication with Patients

Michelle Fox, Director of Revenue Operations, and Joe Imbruglio, Manager of Patient Access, at Health First talk about how they ensure their patients receive clear and accurate communication. Learning Objectives Include: Review opportunities to impact patient experience in pre-service areas such as scheduling, registration, financial counseling and upfront collections. Consider methods to monitor and manage

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June 17, 2014

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Memorial Hermann Uses Trace Integration to Export Records to Its Sovera Imaging System

Memorial Hermann Healthcare System’s Imaging and Correspondence Department processes nearly 10,000 records every month. Records come from various sources including insurance companies, financial institutions and patients and include items such as online EOBs and patient remits. All records must be sorted and moved over to Memorial Hermann’s imaging system, Sovera. Previously, the department received and

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June 11, 2014

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Webinar: How to Use Trace Fax & Electronic Tools to Manage Your Workflow

On Wednesday, June 18 2014 we offered a complimentary 45-minute webinar titled: “How to Use Trace Fax & Electronic Tools to Manage Your Workflow” Click the link below to listen along as we discussed how to work more efficiently with new features built in to Trace fax and electronic tools. FaxCert® facilitates electronic faxing – eliminating the

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May 20, 2014

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Webinar: Integrating Care Coordination in the Revenue Cycle

Tuesday, May 6, 2014 at 1:00 PM ET/10:00 AM PT we offered a complimentary 45-minute webinar titled: “Integrating Care Coordination in the Revenue Cycle” West Jefferson Medical Center VP of Care Coordination, Darlene Gondrella, discusses strategies to integrate care coordination in revenue cycle processes to improve reimbursement and quality of care. In an environment of lower

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April 14, 2014

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Event: Be sure to drop by our booth at ACMA – April 9-11 in Chicago

We’ll be hanging out in our kind of town as we exhibit at ACMA this year. Stop by and register to win an amazing prize!

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April 4, 2014

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Webinar: How to Use Trace Integration Services to Connect with Other Hospital Systems

On Wednesday, May 21st we offered a complimentary webinar titled:  “How to Use Trace Integration Services to Connect with Other Hospital Systems” Trace Integration tools make it easy to share patient health records – whether they are part of the EMR or outside it – while ensuring that protected health information remains secure. And the

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Webinar: How to Use Trace Voice & QA Tools to Improve the Patient Experience

“How to Use Trace Voice and QA Tools to Improve the Patient Experience” We will discuss strategies how to record and monitor your patient interactions to improve the overall patient experience. As someone who uses Trace Voice tools, you know the power a voice recording can have – power to support your staff, to overturn a denial, to

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April 3, 2014

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Product Details: Trace for Case Management

Find out why Case Management departments in hundreds of hospitals across the U.S. use Trace. Trace Case Management

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Event: Catch us at HFMA Hudson Valley NY – April 3 in New York

Plan to go by our booth and say hi to Blair as he exhibits at HFMA Hudson Valley. He’ll be giving away $100, so you don’t want to miss out!

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February 19, 2014

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Event: Hang with us at HFMA Northern CA’s spring conference – March 20-21 in Sacramento

Come by the booth and get some much needed info as we hang out in sunny Sacramento!

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February 19, 2014

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Event: Stop by and say hi at FL AAHAM – March 19-21 in Orlando

Soak up some Florida sunshine and a few fun minutes with us as we exhibit at the Embassy Suites in Orlando.

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February 19, 2014

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Event: Stop by our booth at WA-AK HFMA – February 25-27 in Seattle, WA

Come grab a hound dog and say hi as we exhibit at WA-AK HFMA!

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February 19, 2014

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Webinar: Patient Engagement Begins in the Revenue Cycle

Recorded Tuesday, March 4, 2014 1:00 pm (EST) Click here to watch as the CentraState Healthcare System thought leader, Gaye Werblin, reviews strategic initiatives for revenue cycle leaders to further engage patients in their care experience. Ensure meaningful upfront encounters with Patient Access – at each and every encounter. Hardwire measurable standards throughout the Patient Access

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February 18, 2014

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Product Details: Trace Applications Summary

Trace documents and manages communication in the healthcare setting to support efficient scheduling, authorization, coordination and reimbursement of patient care. Trace offers tools to capture any interaction – voice, fax, or electronic – tie it to the patient record and store it in a central location for immediate access across the enterprise. To see a

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7 Ways Your Hospital Could be Losing Revenue

You have to protect the revenue you’re bringing in the door right now, and make sure that what you do protects that revenue down the road. Insurance companies return claims an average of two times to get the information they require to process the claim. They know that if they continue to deny, they usually

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January 15, 2014

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Video: Recording Calls Eases Disputes

Tony Lovett, Director of Patient Access Services at Cypress Fairbanks Medical Center, discusses how recording all phone calls has eased disputes with staff and patients.

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December 16, 2013

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Article: How Recording & Evaluating Patient Communications Helps Providers Achieve Best Practice Standards

  The Healthcare Financial Management Association (HFMA) has established industry-wide best practices for patient financial communications. The goal of these standards is to “bring consistency, clarity and transparency” to patient discussions. Trace™ tools are used to record pre-service communication with patients, from the initial phone call to the check-in at time of service. These recordings,

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November 21, 2013

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Product Details: Communication Quality Manager

Trace Communication Quality Manager provides a platform for hospitals to perform consistent, objective quality assurance of staff communication to improve the overall patient experience.

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November 8, 2013

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Event: We’ll be at Dixie HFMA – February 24-28 in Alabama

Come experience our kind of southern hospitality at the Dixie HFMA show in Mobile, Alabama. Stop by the booth, enter to win a prize, and come back now, ya hear!

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November 7, 2013


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Presentation: Getting it Right from the Start – Front-End Strategies for Improving Patient Experience

Presenters: Holly Hiryak, Director of Ambulatory Access – University of Arkansas for Medical Sciences; Tony Lovett, Director of Patient Access – Cypress Fairbanks Medical Center; Gaye Werblin, Director of Patient Access – CentraState Medical Center      

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October 28, 2013

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Event: Come see us at ACMA Leadership Conference – November 6-7 in Las Vegas

Plan to come by the Trace booth at the ACMA Leadership Conference in Las Vegas! We’ll be giving away a $100 gift card and lots of little goodies, so make a point to stop by.

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October 22, 2013


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Presentation: NAHAM Northeast Panel – Improving the Revenue Cycle Flight Experience

Presenters: Sandra Clay-Hillyard, Lowell General Hospital; Becky Peters, Hartford Hospital; Gaye Werblin, CentraState Medical Center

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October 18, 2013


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Presentation: The Patient Experience – 5 Ways to Ensure a Smooth Flight through the Revenue Cycle

Presenters: Michelle Fox, Health First, Inc.; Holly Hiryak, UAMS Medical Center; Tony Lovett, Conifer Health Solutions

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October 18, 2013


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October 18, 2013


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Presentation: HFMA Region 11 Panel – “5 Ways to Ensure a Smooth Flight through the Revenue Cycle”

Presenters: Yvonne Chase, Mayo Clinic, Yvonne Focke, St. Elizabeth Healthcare; Kimberly Lebo-Brooks, Health First, Inc.; Holly Hiryak, UAMS Medical Center; Tony Lovett, Conifer Health Solutions

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October 18, 2013


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October 18, 2013


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Presentation: C.Y.A. – Cover Your Access Team with the Power of Proof (NAHAM Panel)

Presenters: Children’s Healthcare of Atlanta, Northeast Georgia Medical Center, South Georgia Medical Center

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October 18, 2013


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Presentation:”Navigating the Complex Waters of Revenue Cycle Communication” (NAHAM Panel)

Lowell General Hospital: Sandra Clay-Hillyard, Michael McAuliffe, Bill Wyman

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October 18, 2013


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Event: We’ll be at NE NAHAM – October 21-22 in Stamford, CT

Drop by the Trace booth and say hi at NE NAHAM in Stamford, CT. We’ll be giving away at $100 Brookstone card…you just might win!

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October 18, 2013


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Article: 5 Steps Towards Protecting Your Revenue

The revenue cycle is a complex process. It’s not an easy undertaking to make sure you’ve taken all the right steps to protect your ability to be paid for every patient coming into your facility. What helps the process go smoothly is for all players from the front, middle and back of the revenue cycle

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October 9, 2013

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Event: Come see us at AAHAM ANI – October 16-18 in New Orleans

Come see us in booth #405 at the AAHAM ANI in New Orleans from October 16-18. We’d love to meet you and give you a nice gift. You can also register to win a $100 Brookstone gift card!

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October 1, 2013


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Transforming Communication Chaos into Communication Clarity

Communication chaos in most hospital systems is so much the norm that although administrators and staff may complain about it, they also simply accept it. “It’s just the way things are,” they shrug. Most don’t even track the costs of this problem because they are too far within the chaotic system itself to realize that change is possible.

Change is more than just possible; it’s already happening at hundreds of hospital systems around the country that finally realized the “norm” could no longer suffice.

Read this whitepaper about the hidden costs of communication chaos and how some hospitals are fixing the problem.

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September 30, 2013

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Video: Trace Provides the Power of Proof

Michelle Fox, Director of Revenue Operations at Health First, describes how her organization has used Trace documentation to overturn denials and achieve ROI within three months of implementation.

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September 28, 2013

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Video: Managing Orders with Trace

William Wyman discusses how Lowell General Hospital has used to Trace to streamline management of physician orders and improve physician satisfaction.

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September 28, 2013

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Video: Trace Impact on Cost to Collect

Steve Hovan, Vice President of Revenue Cycle at University of Tennessee Medical Center, talks about how Trace impacts cost to collect for hospitals.

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September 28, 2013

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Video: Trace Impact on Net Days in A/R

William Wyman discuss how Lowell General Hospital has used Trace to reduce net days in A/R.

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September 28, 2013

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Article: Leverage Communication to Enhance Revenue Cycle Performance

Access professionals spend a great amount of time and effort working to ensure full and accurate reimbursement for our services. The challenge often comes in showing proof of this communication when called into question. This article, written by Florence Davis, Patient Access Director at Children’s Healthcare of Atlanta, proposes strategies for documenting routine communication to support patient access outcomes. Records can be used as evidence to prevent and manage denials, increase productivity and enhance quality system wide.

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September 28, 2013

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Article: Trace Panel at National Case Management Conference

At the spring NICM-ACMA show in Orlando, Trace sponsored a panel session featuring four case management leaders from around the country. Panelists shared how Trace has impacted their workflows in areas such as communication, denials and performance improvement.

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September 28, 2013

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Cartoon: Revenue Cycle Black Box

This cartoon shows how Trace can be used to minimize turbulence and ensure a smooth flight across your revenue cycle. Trace gives you the power of proof, plus built-in tools to boost workflow and quality among your teams.

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September 28, 2013

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Article: 5 Ways to Ensure a Smooth Flight through the Revenue Cycle

At the annual conference for the National Association of Healthcare Access Management (NAHAM), attendees had the opportunity to learn how they could improve the revenue cycle flight experience at their facilities by using “black box” technology from Trace.

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September 28, 2013

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Article: Trace Gives Little Company Big Gains

With the implementation of Trace FaxCert, employees at the Little Company of Mary (Torrance, Calif.) have saved themselves both time and mileage. One department’s average of about 40 faxes per day is now easier to manage thanks to an employee suggestion program that brought Trace into new areas of their hospital.

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September 28, 2013

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Article: Methodist LeBonheur Branches Out with Trace

67… the number of departments now using Trace at Methodist LeBonheur Healthcare, a seven-hospital system in Memphis, Tenn. And the number continues to climb as new areas learn of outcomes achieved with Trace. Read about Methodist’s success in expanding Trace for improved productivity, patient satisfaction and physician support across the system.

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September 28, 2013

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Article: Leverage Communication to Protect Your Revenue

Hospitals invest countless hours in the financial and operational functions that support direct patient care. Administrative requirements from payers, government regulators and other stakeholders increase spending and drain limited hospital resources. Information systems that capture and centralize communication can substantiate these efforts, while also streamlining business processes.

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September 27, 2013

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Article: Tool Records Everything Related to the Patient

What began as an automated telephonic tool to streamline the precertification process at the University of Arkansas for Medical Sciences (UAMS) in Little Rock has expanded into a multi-faceted system that provides “a communication record for everything related to the patient,” says Holly Hiryak, RN, CHAM, director of hospital admissions.

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September 27, 2013

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Article: 5 Ways to Improve a Hospital’s Bottom Line Through the Revenue Cycle

In this interview for Becker’s Hospital Review, Becky Black, then vice president of revenue cycle at Saint Joseph’s Hospital of Atlanta, gives five ways any hospital can improve its revenue cycle, overall bottom line and efficiency.

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September 27, 2013

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Article: Insurer Won’t Pay, Says Auth Wasn’t Provided? Prove Otherwise!

Patient access departments are seeing increasing numbers of claims denied due to lack of authorization, even when the authorization was, in fact, obtained. By recording calls, registrars at Martin Memorial Health Systems were able to get payment for a $12,000 denied claim.

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September 27, 2013

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