July 30, 2015
Mercy Medical partnered with Vyne Medical to conduct an assessment of departmental processes. Best practices were identified to address the following initiatives:
Best practices were implemented and hardwired through supporting technology solutions.
Mercy Medical has achieved excellent results in the quest to improve key performance indicators such as patient experience, workflow and physician & staff alignment. Real-time access to critical fax records has created an efficient work environment, fostered collaboration among teams and improved service levels to both patients and physicians. Scheduling will soon add voice recording and quality scoring as another best practice to further these performance improvements.