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September 9, 2015

Case Study: Sarasota Memorial Health Care System – Sarasota, FL

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Sarasota Memorial Health Care System (SMHCS) sought to improve quality and performance among its teams to better serve its patients, families and physicians. SMHCS partnered with Vyne Medical (VYNE MEDICAL) to identify and prioritize best practices to meet these objectives. Best practices were implemented in phases and hardwired through supporting technology solutions.

SMHCS sought to accomplish the following:

  • Improve quality of staff encounters and boost service levels to patients, physicians, patient representatives, insurance companies, attorneys and families.
  • Streamline management of faxed physician notifications.
  • Reduce preventable denials from insurance companies

Since implementing Trace, SMHCS has improved the quality of staff interactions with patients, families, physicians and others. Call recordings serve as a valuable tool to identify training opportunities, correct misunderstanding and conduct root cause analysis of any issue.

Sarasota Memorial’s partnership with VYNE MEDICAL – and real -time access to voice, fax and electronic records through Trace – has resulted in tremendous gains in patient experience, physician and staff alignment and financial performance for the hospital.

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