November 8, 2013
Trace Communication Quality Manager provides a platform for hospitals to perform consistent, objective quality assurance of staff communication to improve the overall patient experience.
Used in conjunction with Trace Voice recording tools, Communication Quality Manager leverages the hospital’s repository of phone calls and face-to-face recordings for reliable quality scoring of employee interactions with patients.
Custom scorecards and powerful reporting tools give hospitals the ability to track and trend quality scores by team, agent and even question – quickly pinpointing problem areas and training needs.
To view a PDF with details, click here: Communication Quality Manager