Article: Enhancing the Revenue Cycle Experience for Patients (hfm magazine)
Texas Health Resources recorded patient encounters with revenue cycle staff to provide feedback to staff on the quality of their customer service — and improved both patient satisfaction and point-of-service collections.
Trace captures and manages revenue cycle communication across the healthcare continuum. Tracking communication is essential for hospitals to achieve strong financial performance, full compliance, maximum productivity and a positive patient experience. Hospitals nationwide depend on Trace to enhance financial strength and operational performance by providing convenient access to critical communication.