Resources Media Type: Videos

Video: Communicating Effectively – Strategies to Ensure the Quality of Communication with Patients

COMMUNICATING EFFECTIVELY – STRATEGIES TO ENSURE THE QUALITY OF COMMUNICATION WITH PATIENTS

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Video: Trace Big Sponsors of the 2014 AzHAM

Trace was a sponsor of the AzHAM show in 2014, where our own Phillip McClure got to present. Looks like the conference was a success! Click here to watch a video synopsis.

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Video: Communicating Effectively – Strategies to Ensure the Quality of Communication with Patients

Michelle Fox, Director of Revenue Operations, and Joe Imbruglio, Manager of Patient Access, at Health First talk about how they ensure their patients receive clear and accurate communication. Learning Objectives Include: Review opportunities to impact patient experience in pre-service areas such as scheduling, registration, financial counseling and upfront collections. Consider methods to monitor and manage

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Video: Recording Calls Eases Disputes

Tony Lovett, Director of Patient Access Services at Cypress Fairbanks Medical Center, discusses how recording all phone calls has eased disputes with staff and patients.

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Video: How Trace Helps Secure Payment

Becky Black, Vice President of Revenue Cycle at Southern Regional Hospital, describes how Trace helps hospitals secure payment, providing proof to protect revenue from denials and future recoupments.    

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Video: Trace Provides the Power of Proof

Michelle Fox, Director of Revenue Operations at Health First, describes how her organization has used Trace documentation to overturn denials and achieve ROI within three months of implementation.

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Video: Managing Orders with Trace

William Wyman discusses how Lowell General Hospital has used to Trace to streamline management of physician orders and improve physician satisfaction.

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Video: Trace Impact on Cost to Collect

Steve Hovan, Vice President of Revenue Cycle at University of Tennessee Medical Center, talks about how Trace impacts cost to collect for hospitals.

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Video: Trace Impact on Net Days in A/R

William Wyman discuss how Lowell General Hospital has used Trace to reduce net days in A/R.

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Cartoon: Revenue Cycle Black Box

This cartoon shows how Trace can be used to minimize turbulence and ensure a smooth flight across your revenue cycle. Trace gives you the power of proof, plus built-in tools to boost workflow and quality among your teams.

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