Virtually every function in your hospital benefits from Trace. Because every department has the challenge of managing communication. Trace eliminates disruptive communication headaches and lets your personnel concentrate on doing their real jobs.
We have documented how Trace immediately contributes to a hospital’s bottom line by helping prevent and overturn claim denials (often as much as several hundred thousand dollars each year). But Trace also provides significant benefits that don’t necessarily show up in the numbers.
Trace improves efficiency, which in turn improves patient experience—and physician satisfaction. Patients avoid the added stress of having to provide information over and over, and they come into contact with hospital personnel who have easy access to the information they need for patient care, which makes them feel better cared for. Physicians don’t have to repeat orders or worry about them not being transferred properly.
And by eliminating wasted time searching for the right communication, the efficiency of virtually any department can be improved.
What’s also an improvement is the protection the facility has in compliance issues—if there’s a question, Trace can provide documentation that may otherwise be lost or nonexistent. Which can also be a tremendous revenue protection tool.
Trace is in use in nearly 400 hospitals nationwide. In some institutions, it has been responsible for reducing denied claims by as much as 25%, and generating millions in extra revenue. It can be quickly incorporated into hospital operations, and start working immediately. Trace provides records that can prove insurance companies did authorize procedures; it can spot mismatched authorizations and allow them to be corrected; and it can provide a solution to managing the tremendous influx of paperwork from insurance companies that causes some claims to be denied because the authorization was simply lost in the shuffle.
Trace also reduces costs to collect, and helps ensure managed care contract compliance. It can also help ensure compliance with RAC audits.
Trace protects your hospital’s revenue stream in numerous ways. Many facilities find new ways to use Trace after it’s installed that result in even more savings.
Trace has been incorporated into more than 400 hospitals nationwide with minimal (if any) conflict issues involving other software or hospital systems. In fact, Trace readily integrates with most major HIS platforms such as Allscripts™, Cerner®, Epic®, McKesson® HPF, Siemens’ Soarian®, Sovera® and others.
Any patient record captured in Trace – voice, paper, fax or electronic – can be digitized and easily shared with any other system in your facility through Trace Integration. All information is sent securely, protecting sensitive health information and improving HIPAA compliance. And because Trace automates the process of collecting information from a variety of media streams—voice, fax, e-mail and other digital sources—it can eliminate the need for duplicate systems. Trace’s simplicity even allows it to be a training tool for the entire hospital, improving the efficiency with which other systems are utilized.
Trace was initially created to make patient approvals and records work better. Trace gives your staff the ability to record voice, fax, and digital interactions, and recall them later to confirm their work. Trace lets you process patient records more efficiently with less waiting. You improve patient scheduling through better management of the physican order process. You provide better support for your staff by recording conversations that can back up their performance, and you reduce denials and reworks.
You also reduce lost orders and paper waste, and you help modify behavior by all parties to improve efficiency. Trace can even improve referral rates through better physician satisfaction.
Efficiency makes everyone happier. And what’s more, you’re creating the records that protect your institution’s revenue stream from problems such as claims denial.
It’s disconcerting to patients and their families to encounter confusion within the hospital, especially when they’re facing the stress of an illness. Trace improves the patient experience process in a number of ways. Because patient information is easily accessible through Trace, hospital staff (whether it be someone in the insurance office or a nurse on the floor) can more confidently do their jobs, with fewer mistakes due to lack of information.
Trace allows staff to record BOTH phone and in-person conversations with patients, so you can capture and review interactions from the first point of contact at scheduling to the point of admission — all the way through follow up calls after discharge. This gives you an invaluable training tool. You can even create custom “scorecards” for QA, training and performance improvement. And Trace data can help with HCAHPS scores.
Because Trace simplifies access to critical information, everyone saves time. Which can be invested back into patient contact and care—two key factors in patient satisfaction.
As one children’s hospital that uses Trace pointed out, “Trace gives us more time to spend with families. We can help them with their forms so that every child can get some kind of coverage for their care.”
Trace has proven to be an invaluable tool for case managers. It backs up daily communication (person-to-person, phone, fax and electronic) with insurance companies, patients and physicians, and makes it simple to resolve billing disputes, prevent and overturn denials. Trace coordinates the hand-off of care to outside facilities and establishes a record of your compliance with critical standards. This can ultimately help reduce length of stay and readmissions.
Since Trace puts critical communication at the Case Manager’s fingertips, there’s much less need to chase down other staff members for information. So managers can truly manage more patients while doing less work.
Every institution has compliance requirements, but too often questions can arise in “gray” areas, where the “letter” of the requirement has been met, but there’s still confusion about how well the compliance task was performed. Trace helps eliminate this confusion. It provides a new level of transparency by keeping records of communication that would otherwise have been lost or would need to be recreated.
It lets compliance staff zero in on instances or issues and see what actually happened, providing the proof needed to demonstrate compliance. All information is sent securely, protecting sensitive health information and improving HIPAA compliance. Because records are delivered digitally, Trace reduces the risk of misdirected faxes and makes it easier to protect PHI. An audit trail verifies the date and time each record is sent and received, showing a complete history of individual access by users.
The Trace platform is designed with HIPAA/HITECH compliance in view. Protocols throughout the platform secure the flow of data from its capture, during its use and dissemination, through its storage and final destruction. Further, we developed our product training and documentation to assist our users in maximizing the Trace security features. Additionally, the Trace platform readily incorporates into an entity’s existing physical and technical security program, making it easier for our clients to comply with their own internal HIPAA/HITECH specifications.
On the floor, Trace saves time—by eliminating the sometimes futile search for patient paperwork, by stopping the problems that come when instructions are confused, and by avoiding duplicate work. Since Trace puts critical patient information at your fingertips in a searchable web interface, you can get what you need to provide the best possible patient care without extra conversations that zap away energy and time.
Trace also lets you automate common manual tasks such as faxing patient test results from your EMR to a referring physician. Virtually any document from any application can be digitized and securely distributed – automatically – to a specific team or individual. The ability to get the right information into the right hands at the right time significantly reduces the risk for lost records, unnecessary rework and patient care delays.
You get to focus on your real job. Which means everything runs better.